Shipping policy

AlaTry Shipping Policy

Thank you for choosing AlaTry! We are committed to delivering our products to you safely and efficiently. Please review our shipping practices and procedures below.

Order Processing Time

To ensure the highest quality and freshness, all AlaTry food items are carefully prepared in small batches. Because of this artisanal approach, please allow 3 to 5 business days for your order to be processed, packed, and dispatched from our facility.

Order processing takes place during normal business hours, Monday through Friday. Orders placed on weekends or holidays will begin processing on the next standard business day.

Shipping Coverage & Delivery Estimates

Currently, AlaTry ships strictly within India.

Shipping charges for your order will be calculated and displayed at checkout based on your delivery address and the weight of your items. Delivery times vary depending on your location. Please note that the delivery estimate provided at checkout is in addition to our standard 3 to 5-day processing time.

Shipping Carriers and Methods

Our store is currently hosted on Shopify, and we partner with shipping aggregators (such as Shiprocket) to provide reliable delivery across our service areas.

Please note: As our business grows and evolves, we reserve the right to change our shipping platforms, carriers, or aggregators in the future to ensure we are always providing the best possible delivery experience for our customers.

Shipment Confirmation and Order Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email or text message containing your tracking number(s). The tracking link will become active within 24 hours of the package being handed over to the courier. You can use this link to monitor the status of your delivery.

Delivery Attempts and Undelivered Packages

Our courier partners will typically make up to three (3) delivery attempts.

If the customer is unavailable to receive the package, or if the customer rejects a Cash on Delivery (COD) order at the doorstep, the package will be Returned to Origin (RTO).
AlaTry reserves the right to restrict COD options for customers with a history of rejecting orders at the time of delivery.

Incorrect Shipping Addresses

AlaTry is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Please review your shipping information carefully at checkout, including your PIN code and phone number. If a package is returned to us due to an incorrect address, the customer will be responsible for any additional shipping costs required to resend the package.

Damages and Courier Delays

While we take great care in packaging our products securely, transit issues occasionally occur.

Damages: If your order arrives damaged, please refer to our Refund Policy. As a reminder, a continuous unboxing video is strictly required to process any claims for items damaged during shipping. Please contact us at support@alatry.com within 24 hours of delivery with your video and order details.
Courier Delays (Perishable Goods): AlaTry relies on third-party logistics partners. We are not liable for spoilage or degradation of food items resulting from extreme, unforeseen delays caused strictly by the courier (e.g., strikes, severe weather, logistical failures).